1. Information We Collect
We may collect the following types of information:
a) Personal Information
Name
Email address
Billing and shipping addresses
Payment details (processed securely through our payment providers; we do not store card details)
Phone number (if provided for delivery purposes)
b) Technical Information
IP address
Browser type and version
Device type and operating system
Pages visited and browsing behaviour on our website (via cookies and similar technologies)
c) Marketing & Communication Preferences
Newsletter subscription details
Your communication preferences and interactions with our marketing campaigns
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Improve our website and shopping experience
Send you updates, promotions, and offers (only if you have opted in)
Comply with legal obligations
3. Cookies & Tracking
Our website uses cookies and similar technologies to:
Ensure proper website functionality
Remember your preferences
Analyse website performance and traffic
Provide relevant advertising
You can manage or disable cookies through your browser settings.
4. Sharing Your Information
We do not sell your personal information. However, we may share data with trusted third parties, including:
Payment processors (for secure transactions)
Delivery and courier services (to ship your order)
IT and website hosting providers
Marketing and analytics platforms (if you consent to marketing)
All third parties are required to respect your data privacy and only process your information as instructed by us.
5. Data Storage & Security
Your data is stored securely within the UK and/or the EEA.
We implement appropriate technical and organisational measures to protect your personal information.
We only keep your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Your Rights
Under UK GDPR, you have the following rights:
Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to data processing
Request data portability
Withdraw consent for marketing communications at any time
To exercise your rights, please contact us at: Hello@culturelingerie.com
7. Children’s Privacy
Our website is not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Culture Lingerie
Email: hello@culturelingerie.com